8117016292 | info@mansi.org.in

Refund & Cancellation

There may be certain orders that GoldSo cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which GoldSo identifies for not accepting the order. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customers can always check the status of their order from with the customer support team at GoldSo . Once the cancellation request is received, if any payments have been received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque. For more details on refunds, please see the Refunds section of these Terms and Conditions.

NOTE:

In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

GoldSo is committed to ensuring full customer satisfaction with respect to the products available on our Website . However, if you are not happy with the product, you can choose to return the order in accordance with the Terms and Conditions contained herein.

7- days Return Policy for Domestic orders only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

International Orders

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products. In case a defective product has been received, you are required to report the defect within 7 days of receipt of the product by writing to us.

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund will not be processed.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque ( amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case of domestic order (where the product is shipped within India), where returns are accepted by GoldSo, 100% refund will be processed.

In case the customer pays through online mode then the amount will be refunded within 7-15 working days from the date of receipt of the returned product(s) at the warehouse of GoldSo.

In case of COD (Cash on delivery i.e. when received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer's choice:

1. If cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT.

2. If customer doesn't provide any cancelled cheque then, amount will be refunded through cheque that will be sent by courier to the address provided by customer at time of registering/placing the order. It may take up to 30 working days. Further, GoldSo shall not be liable in case of any incorrect address provided.